STORE POLICY
We founded Wooligalooli with a few goals in mind: Giving our customers a fair, rewarding and enjoyable shopping experience. Safe, child and pet friendly working environment is important to us. Job creation for woman from rural areas and boosting skills development.
Please take a moment to review our store policies to ensure a smooth and enjoyable shopping experience.
1. Order Process:
1.1 Product Information
We strive to provide accurate and detailed information about our wool products. If you have any questions, feel free to contact our customer support before making a purchase.
1.2 Order Confirmation:
Upon placing an order, you will receive an order confirmation email with details of your purchase. Please review this information and contact us immediately if any corrections are needed.
2. Shipping
2.1 Shipping Options:
We offer various shipping options. The shipping cost and estimated delivery time will be provided during the checkout process.
2.2 Tracking Information:
Once your order is shipped, you will receive a tracking number to monitor the delivery status. For any issues with delivery, please contact the shipping carrier.
2.3 International Orders:
International customers are responsible for any customs duties or taxes imposed by their country.
3. Returns and Exchanges:
3.1 Return Eligibility:
We accept returns within 14 days of the delivery date. The product must be unused, in its original packaging, and accompanied by a valid proof of purchase.
3.2 Return Process:
To initiate a return, contact our customer support. We will provide instructions on how to return the item. Return shipping costs are the responsibility of the customer.
3.3 Exchanges:
If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Contact us promptly to arrange the exchange.
4. Payment:
4.1 Accepted Payment Methods:
We accept various payment methods, including credit/debit cards and other secure online payment options. Your payment information is encrypted and secure.
4.2 Order Cancellation:
To cancel an order, contact us within 24 hours of placing the order. Once the order is processed or shipped, it cannot be canceled.
5. Privacy and Security:
5.1 Personal Information:
We respect your privacy. Your personal information is securely stored and used only for order processing and communication purposes. Refer to our Privacy Policy for more details.
6. Customer Support:
6.1 Contact Information:
For inquiries, assistance, or feedback, please contact our customer support at emilyann@telkomsa.net or mobile: +27 083 564 4605 or via chat icon on website.
Privacy Policy
Effective Date: 01 January 2024
Thank you for choosing Wooligalooli. We are dedicated to safeguarding your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, utilize, disclose, and protect your information when you engage with our products and services.
1. Information We Collect:
1.1 Personal Information:
Wooligalooli may collect personal information, including but not limited to your name, contact details, address, and payment information when you make a purchase, register for an account, or interact with our website.
1.2 Non-Personal Information:
We may also gather non-personal information such as demographic details, preferences, and usage patterns to enhance our products and services.
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2. How We Use Your Information:
2.1 Order Processing:
Your personal information is utilized to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.
2.2 Account Management:
For users with accounts, we use your information to manage your account, including order history, preferences, and account-related communications.
2.3 Marketing and Promotions:
With your consent, we may use your contact information to send you marketing communications and promotional offers. You can opt out at any time.
2.4 Analytics and Improvements:
Non-personal information is analyzed to improve our products, services, and user experience, helping us understand customer preferences and enhance our website.
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3. Information Sharing:
3.1 Third-Party Service Providers:
We may share your information with trusted third-party service providers who assist in operating our business, such as payment processors, shipping partners, and marketing agencies.
3.2 Legal Compliance:
Your information may be disclosed to comply with legal obligations, enforce our policies, respond to legal claims, or protect our rights and interests.
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4. Your Choices:
4.1 Opt-Out:
You have the right to opt out of receiving marketing communications from Wooligalooli. Manage your communication preferences through your account settings or by contacting us.
4.2 Access and Correction:
Access and update your personal information through your account settings. For assistance, contact our customer support.
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5. Security:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure.
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6. Updates to Privacy Policy:
This Privacy Policy may be updated to reflect changes in our practices. Periodically review this policy for updates.
If you have questions or concerns about our Privacy Policy, contact us at leighvv3@gmail.com.
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Accessibility Statement
Wooligalooli is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst Wooligalooli strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator Leigh van Vuuren by WhatsApp 0835644605 or e-mail leighvv3@gmail.com. Your feedback will help us make improvements.